![]() It says the bank never asks you to transfer money through Zelle.īank of America and other legitimate companies would not ask a client to transfer funds between accounts in order to help prevent fraud nor request sensitive account information. Thanks to you."īank of America also said customers should see a warning before each transaction. "I'm saying thank you three, five times in this video," Vaka said. "I was holding my head going, 'Oh my god, my money's back,'" said Lagutaris. Right away Bank of America refunded their money, without providing a reason, saying it considers each case individually. ![]() Still, federal law requires refunds for fraudulent money transfers, and 7 On Your Side alerted the bank about all four victims. And Zelle - which is owned by seven major banks, including Bank of America - offers no fraud protection. It cost one man half his life savings.īank of America denied refunds, telling victims they had authorized the transactions. Scammers are using the fear of rampant banking fraud to lure their victims. VIDEO: San Francisco man loses half his savings in bank transfer scam All my friends were saying, 'Did you see this, did you see this?' I was like, 'I'm all over it,'" Stoker said. "I saw that article about Page Pollack and I had a glimmer of hope. You really don't want me filling that out right now,'" she said.Īfter giving up on a refund, Stoker saw our stories. "She said, 'You can get a customer survey.' I'm like, 'You don't want me to fill that out right now. The bank offered only a chance to fill out a form. "At that point, I was like, 'I'm done, I'm done,' and I cried me a river and threw that $3,500 away," she said. She said Bank of America told her to report it to the sheriff and then get a subpoena for bank records if she wanted her money back. "And the lady's like, 'I'm so sorry, I'm so sorry.'" it was a horrible blow," she said.ħ On Your Side's stories reached all the way to Georgia, where Donna Stoker fell for the same scam. She was actually sending it right to the scammers. I thought I was sending my money between my accounts," she said. "The man called several times, he had me sending money back and forth between Wells Fargo and Bank of America. She thought it was going back to herself. The imposters tricked her into sending all the money in her Bank of America account through Zelle. ![]() "I'm a disabled senior and I'm 70 years old, it was all too much for me." "It was probably one of the worst weeks of my life when this happened," Lagutaris said. "They started telling me, 'I'm sorry ma'am, you and many others fell for this kind of scam, and there's nothing we can do,'" she said.ĭeborah Lagutaris of Oakland was still shaken up after thieves totaled her car. "I trusted my bank! That they have top-of-the-line security,'' she said. A new Bank of America and Zelle scam targets users making mobile payments, costing some thousands of dollars.
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